Privacy Policy

Last updated: 2025-05-22

At Eloria Cosmétiques, we are committed to protecting the privacy of our customers and ensuring the confidentiality of the personal information we collect in the course of our business activities, in accordance with the Act respecting the protection of personal information in the private sector (Quebec) and Bill 25.

1. Collection of personal information

We collect the following information when you use our website, place an order or sign up for our newsletter:

• First and last name

• Postal address and delivery address

• Email address

• Phone number

• Payment information (via a secure provider)

• Purchase history and preferences

• IP address and browsing data (cookies)

2. Use of Information

Personal information is collected and used for the following purposes:

• Process and deliver your orders

• Answer your questions or requests

• Send you promotional offers, newsletters and marketing content (if you consent)

• Improve your customer experience and our product offering

• Comply with our legal obligations

3. Consent

By providing us with your personal information, you consent to its use for the purposes described above. You may withdraw your consent at any time by contacting us at info@eloria.ca.

4. Sharing of information

We do not sell or rent your personal information. However, we may share it with third-party service providers (e.g., payment gateways, delivery services) to the extent necessary to provide our services. These third parties are bound by agreements ensuring the protection of your data.

5. Conservation and security

Personal information is retained for as long as necessary to fulfill the purposes for which it was collected. We implement physical, administrative, and technological security measures to protect your data against unauthorized access, loss, or theft.

6. Your rights

In accordance with Law 25, you have the right:

• To access your personal information

• To request a rectification

• To withdraw your consent

• To have your information deleted, under certain conditions

To exercise your rights, please write to us at [your email]. We will respond within a maximum of 30 days.

7. Cookies

Our website uses cookies to improve your browsing experience. You can change your browser settings to refuse cookies, but this may affect some of the website's functionality.

8. Data Protection Officer

In accordance with Law 25, the person responsible for the protection of personal information at Eloria Cosmétiques is:

Roxanne Chamberland
Email: info@eloriacosmetiques.com

9. Modifications

This policy may be updated from time to time. Any changes will be posted on our website with the date of update.