Welcome to eloria.ca. By accessing our store and making a purchase, you agree to the terms and conditions set out below. Please read them carefully before placing an order.
1. Scope of application
These general terms and conditions of sale apply to all orders placed on our website by customers located in Canada or internationally. By purchasing a product from Eloria, you unconditionally accept these conditions.
2. Products
The products offered on eloria.ca are described and presented with the utmost care. However, minor differences (color, packaging) may occur due to manufacturing or digital display.
3. Price
All prices displayed are in Canadian dollars (CAD) and exclude applicable taxes and delivery charges.
Eloria reserves the right to modify its prices at any time, but products will be invoiced based on the rates in effect at the time of the order.
4. Payment
Payment is due immediately upon ordering. Payments are secure and can be made by credit card, Apple Pay, Shop Pay, or any other method offered on our website.
5. Delivery
Delivery terms, times, and costs are detailed in our Delivery Policy. Eloria cannot be held responsible for delays caused by carriers or postal services.
6. Return and refund
Please see our Refund Policy for applicable terms and conditions. For hygiene reasons, opened or used cosmetics cannot be returned.
7. Availability of products
Our offers are valid as long as they are visible on the website, while stocks last. If an item is out of stock after you place your order, we will contact you to offer an exchange or refund.
8. Intellectual Property
All elements of the eloria.ca website, including text, visuals, logos, illustrations, and product names, are protected by copyright and remain the exclusive property of Eloria. Any unauthorized reproduction or use is strictly prohibited.
9. Liability
Eloria cannot be held responsible for any indirect damages that may arise from the purchase of its products (allergic reactions, misuse, etc.). It is the customer's responsibility to check the ingredients before use.
10. Data protection
Personal information collected during your order is used solely for our business transactions. It is never sold or shared with third parties. For more information, see our Privacy Policy.
11. Applicable law
These terms and conditions are governed by the laws in force in the province of Quebec (Canada). In the event of a dispute, an amicable solution will be sought. Failing this, the courts of Quebec will have sole jurisdiction.
Update
Last updated: May 20, 2025